At Zenai ("we", "us", or "our"), we care deeply about your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using Zenai, you agree to the terms of this policy.
1. What data we collect
- Account information — email address, name, and username when you sign up.
- Profile information — display name, bio, and profile photo if you choose to add one.
- Trip data — destinations, dates, activities, notes, budgets, and itineraries you create or generate.
- Uploaded photos — images you attach to trips, profiles, or itinerary items.
- Location data — place names, addresses, and map coordinates you search for or save.
- Usage data — how you interact with the app (pages visited, features used) to help us improve the service.
2. How we use your data
- To provide, maintain, and improve the Zenai trip planning service.
- To generate AI-drafted itineraries based on your preferences and inputs.
- To display maps, routes, and place information within your trips.
- To personalise your experience and show relevant trip suggestions.
- To communicate with you about your account, updates, or support requests.
- To ensure the security and integrity of our platform.
We do not sell your personal data to third parties.
3. Third-party services
We rely on trusted providers to power parts of Zenai:
- Supabase — hosts our database, authentication, and file storage.
- Google Maps — powers map rendering, geocoding, and place search.
- Google OAuth — enables "Sign in with Google".
- Unsplash — provides cover and destination photographs.
- Cloudflare — handles edge hosting, caching, and security.
- Anthropic — powers AI-generated trip itineraries and suggestions.
These providers have their own privacy policies and are bound by standard data-protection obligations.
4. Data storage and security
Your data is stored in secure, encrypted databases managed by Supabase. We use HTTPS for all data in transit and follow industry-standard practices to protect information at rest. Access to production data is restricted to authorised team members only.
While we take security seriously, no online service can guarantee absolute security. We encourage you to use a strong, unique password and enable any available security features.
5. AI-generated content
When you use Zenai's AI itinerary generator, your trip preferences and destination choices are sent to our AI partner to produce a draft plan. We do not share personally identifiable information (such as your email or name) with the AI service. Generated content is stored alongside your trip data.
6. Your rights
You have the right to:
- Access — view and export the data we hold about you.
- Correct — update inaccurate or incomplete information.
- Delete — permanently delete your account and all associated data at any time.
- Object — opt out of non-essential communications.
To exercise any of these rights, contact us using the details below.
7. Data retention
We keep your data for as long as your account is active. If you delete your account, we will erase your personal information and trip data within 30 days, except where we are required to retain it for legal or security purposes.
8. Children's privacy
Zenai is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
9. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you via email or through the app. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact us
If you have questions, concerns, or requests about this Privacy Policy, please reach out to us at:
hello@zenaitravel.com
Zenai
zenaitravel.com